Frequently Asked Questions
We assure 100% money back guarantee.
If you are facing issues with your product verification , We are here to help , You can mail us at contact@nutristar.in and we will help you verify your product from brand or its authorized importer on your behalf .
Still unsatisfied ? We will take your product return and provide you 100% refund within 24 working hours .
Unable to place order on our platform , Please raise a ticket for the same or mail us at contact@nutristar.in
You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order ID' link.
We are trying our best to cater to all our customer orders but due to current covid situation and lockdown in various states , we are unable to serve certain pincodes .
Please try after sometime , We are adding new pincodes everyday
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Delhi-NCR or 2-4 business days post-dispatch in A-1 and A-2 Metros (Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 3-5 business days. Delivery by ground takes a little longer than air couriers. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.
(Business days exclude National Holidays and Sundays).
The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline.
We request you to contact us past the above timeline given to you based on your location. Please note that Nutristar is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on.
Some products are only available at prepaid payment option , We have certain product collection which are not available on COD , Please process your order through online payment , Your payment is secure with us
Facing issue in making online payment , Please mail us at contact@nutristar.in
If the order or the item(s) in your order are not dispatched, cancellation is possible. You can directly cancel an order that has been recently placed by navigating to My Account > My Orders. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30mins. For prepaid orders, the order amount will be refunded back to your bank account within 24-48 business hours, or as per your respective bank timelines. In case of prepaid orders, If the order is in transit then it's not possible to cancel it and if it is rejected at the time of delivery, then we will refund you once the product reaches back to our warehouse. Please create a ticket in My Account > Support for any help in this regard.
We offer you complete peace of mind while ordering at Nutristar- you can easily return or replace all items within 7 days of receiving the goods.
To be eligible for it, your item must be unused, unopened and product packaging should be intact as you received.
Please Note: For all claims related to receiving a damaged or wrong product, we advise you to share a video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.
Frequently Asked Questions
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order ID' link.
We assure 100% money back guarantee. If you are facing issues with your product verification , We are here to help , You can mail us at contact@nutristar.in and we will help you verify your product from brand or its authorized importer on your behalf . Still unsatisfied ? We will take your product return and provide you 100% refund within 24 working hours .
Unable to place order on our platform , Please raise a ticket for the same or mail us at contact@nutristar.in
We are trying our best to cater to all our customer orders but due to current covid situation and lockdown in various states , we are unable to serve certain pincodes . Please try after sometime , We are adding new pincodes everyday
We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 business days for Delhi-NCR or 2-4 business days post-dispatch in A-1 and A-2 Metros (Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 3-5 business days. Delivery by ground takes a little longer than air couriers. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints. (Business days exclude National Holidays and Sundays). The delivery timelines shared above are based on the average timelines of all our previous orders history and you are most likely to receive it within that timeline. We request you to contact us past the above timeline given to you based on your location. Please note that Nutristar is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as recipient was unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on.
Some products are only available at prepaid payment option , We have certain product collection which are not available on COD , Please process your order through online payment , Your payment is secure with us
Facing issue in making online payment , Please mail us at contact@nutristar.in
If the order or the item(s) in your order are not dispatched, cancellation is possible. You can directly cancel an order that has been recently placed by navigating to My Account > My Orders. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30mins. For prepaid orders, the order amount will be refunded back to your bank account within 24-48 business hours, or as per your respective bank timelines. In case of prepaid orders, If the order is in transit then it's not possible to cancel it and if it is rejected at the time of delivery, then we will refund you once the product reaches back to our warehouse. Please create a ticket in My Account > Support for any help in this regard.
We offer you complete peace of mind while ordering at Nutristar- you can easily return or replace all items within 7 days of receiving the goods. To be eligible for it, your item must be unused, unopened and product packaging should be intact as you received. Please Note: For all claims related to receiving a damaged or wrong product, we advise you to share a video evidence of unboxing and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.
information about health
Disclaimer: The information on this website is meant only as a guide and should not be used in place of medical advice from your physician or other specialists. Do not use any information from our site—including insights from our nutrition experts—for diagnosing or treating health issues or for prescribing medication. Please note that statements about dietary supplements have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Before using a product, always carefully read the packaging. If you choose to follow our team's recommendations, Square Bubbles Private Limited (Nutristar) cannot be held responsible for any harm or losses you may experience. The content on this site is intended for general information only and should not be your only resource for making decisions. Always consult more comprehensive sources of information. Any reliance on the material on this site is at your own risk. By using our site, you confirm that you are of legal age in your state or province, or that you have consent for any minor dependents to access our site.
